We are a leading organization in the healthcare sector, dedicated to empowering seniors and their families through expert Medicaid application support and comprehensive care solutions. Since 2006, we have assisted thousands of clients across multiple states, navigating complex Medicaid regulations to secure long-term care benefits. Our innovative approach combines cutting-edge technology, meticulous process management, and a compassionate commitment to client service. With a team of over 100 professionals and partnerships with more than 1,000 healthcare facilities, we are driven by our mission to enhance lives and provide peace of mind through operational excellence and client-focused care.

We are seeking a dynamic and strategic Chief Operating Officer (COO) to lead the operational execution of our multi-division organization. Reporting directly to the Chief Executive Officer (CEO), the COO will be a pivotal leader, transforming strategic vision into seamless, scalable operations across departments including Medicaid eligibility, case management, and client services. This role is ideal for a seasoned, people-centric leader who excels at building systems, motivating diverse teams, and fostering alignment in a fast-paced healthcare environment. The COO will blend analytical rigor with high emotional intelligence, driving measurable outcomes while cultivating a culture of trust, accountability, and collaboration. Based in Lakewood, NJ (or within daily commuting distance), this is an opportunity to shape the future of a growing organization that values impact, innovation, and compassion.

Key Responsibilities

• Operational Leadership: Oversee and manage day-to-day operations across all departments, ensuring strategic objectives are translated into actionable, measurable plans that drive organizational success.
• Strategic Execution: Serve as the primary driver of execution, aligning resources, processes, and teams to turn the CEO’s vision into reality while maintaining operational efficiency and quality?.
• Cross-Functional Collaboration: Partner closely with the CEO, Chief Revenue Officer (CRO), and department heads to ensure operational alignment, fostering cohesive communication and synergy across Medicaid eligibility, case management, and client support teams.
• Performance Management: Develop and oversee KPI tracking, performance dashboards, and accountability systems to monitor departmental outcomes, ensuring data-driven decision-making and continuous improvement.
• Scalable Systems Development: Design and implement scalable workflows, resource planning, and process improvements to support business growth, enhance client service delivery, and maintain compliance with state-specific Medicaid regulations.
• Cultural Leadership: Act as a cultural connector, balancing business performance with employee engagement, fostering a collaborative environment that empowers teams and promotes ownership and accountability.
• Stakeholder Engagement: Build trust and confidence with internal and external stakeholders, including healthcare facility partners, clients, and government agencies, through clear communication and diplomatic problem-solving.
• Risk Management: Identify and mitigate operational risks, ensuring compliance with healthcare regulations and safeguarding the organization’s reputation and client trust.
• Innovation and Technology Integration: Leverage technology to streamline operations, enhance client experiences, and improve efficiency in Medicaid application processing and case management.

Qualifications

• Experience: Minimum of 8 years of operational leadership experience in a multi-team or multi-entity environment, with a proven track record of scaling operations and leading large, diverse teams. Healthcare experience is a plus but not required.
• Leadership Style: Exceptional ability to align teams around a shared mission, with a leadership approach that combines clarity, compassion, and accountability, fostering trust and collaboration across all levels.
• Operational Expertise: Demonstrated success in building and scaling processes, systems, and workflows that support business growth, operational efficiency, and client satisfaction.
• Emotional Intelligence: High EQ, with strong interpersonal communication skills and the ability to navigate complex stakeholder dynamics with diplomacy, insight, and integrity.
• Analytical Skills: Strong analytical thinking and problem-solving abilities, with experience using data-driven insights to inform decision-making and optimize performance.
• Proactivity and Integrity: A proactive, high-integrity leader who leads by example, anticipates challenges, and drives solutions with a focus on long-term organizational success.
• Education: Bachelor’s degree in business administration, healthcare management, or a related field required; MBA or advanced degree preferred.
• Location: Must be based in Lakewood, NJ, or within daily commuting distance to ensure hands-on leadership and engagement with the team.

Compensation

The compensation package for the Chief Operating Officer role includes a competitive base salary ranging from $300,000 to $450,000, commensurate with experience and qualifications. In addition to the base salary, the role offers significant upside potential through performance-based incentives tied to organizational growth and operational achievements.