Powerhouse Solutions, Inc. is a trusted direct lender specializing in providing innovative and customized mortgage solutions to homebuyers and those refinancing. With a commitment to transparency, competitive rates, and outstanding customer service, Powerhouse Solutions has earned a strong reputation in the industry. The company values a customer-first approach and strives to guide clients through each step of their mortgage journey.

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As a key support member, you will play an essential role in ensuring smooth office operations, supporting loan officers, and assisting with various administrative tasks. This role offers an exciting opportunity to grow within the mortgage industry while contributing to a dynamic and supportive team.

Responsibilities:

• Answering phone calls and handling client inquiries in a professional and courteous manner, ensuring that clients receive prompt and accurate information regarding their mortgage applications or loan status.
• Managing schedules and appointments for loan officers and the management team, coordinating daily activities and meeting schedules to ensure efficiency and timely follow-ups.
• Preparing and organizing mortgage application documents, ensuring all necessary paperwork is collected, processed, and stored in accordance with company policies and regulatory guidelines.
• Assisting with loan processing by maintaining accurate records, updating client files, and coordinating with other departments to ensure smooth processing of loan applications.
• Coordinating office supplies and maintaining office inventory, ensuring that necessary office materials are readily available, while managing supply orders and staying within budget.
• Assisting with customer service tasks, including providing updates on application statuses, addressing client concerns, and resolving any issues in a timely and professional manner.
• Handling incoming and outgoing mail and packages, ensuring that important documents are distributed promptly and correctly, with proper documentation for tracking purposes.
• Managing databases and preparing reports for internal use, tracking key metrics, ensuring data accuracy, and contributing to various reporting needs across departments.
• Performing general administrative duties such as data entry, filing, organizing documents, and assisting with special projects as needed to support office efficiency.

Qualifications:

• High school diploma or equivalent required; an associate degree or relevant certifications in business administration or a related field is preferred to demonstrate foundational knowledge and commitment to the role.
• 1-2 years of experience in an administrative role, ideally within the mortgage, real estate, or financial services industry, providing a solid understanding of the industry’s operational needs.
• Strong organizational skills with the ability to multitask and prioritize effectively, managing multiple responsibilities simultaneously while ensuring timely and accurate completion of tasks.
• Excellent written and verbal communication skills, enabling effective interaction with clients, team members, and external stakeholders to maintain a positive and professional office environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), with the ability to create documents, manage spreadsheets, and utilize email effectively to support various office functions.
• Ability to work well independently and as part of a team, showing initiative and responsibility while collaborating with others to achieve company goals and objectives.
• A high level of attention to detail and accuracy, ensuring that all work, particularly document management and data entry, is error-free and consistent with company standards.

Compensation:

• Salary range: $45,000 - $55,000 annually.
• Full-time, in-office role (Monday through Friday).
• Opportunity to grow and develop within the company.