We are a leading provider of Applied Behavior Analysis (ABA) therapy, dedicated to enhancing the lives of children and young adults with Autism Spectrum Disorder (ASD). Our team stands out for its commitment to implementing evidence-based practices tailored to each child’s unique needs. We believe collaboration with families is essential to our success, fostering trust and open communication. Our holistic approach focuses on behavioral, emotional, and social development, ensuring every child has the opportunity to thrive. Join us in making a meaningful difference in the lives of those we serve.

Responsibilities:

• Coordinate New Cases: Manage the onboarding process for new clients, ensuring all necessary documentation is completed and services are initiated promptly.
• Client Communication: Serve as the primary point of contact for families, addressing questions and concerns with empathy and professionalism to enhance their experience.
• Billing Oversight: Handle billing inquiries and assist families in understanding their financial responsibilities, ensuring a smooth billing process and timely payments.
• Operational Collaboration: Work closely with therapists and administrative staff to streamline office workflows, improving overall efficiency and service delivery.
• Professional Correspondence: Draft, send, and manage professional emails to clients, ensuring clarity and compassion in all communications.
• Record Maintenance: Maintain accurate and up-to-date records for all client cases, including progress notes and billing information, while ensuring compliance with confidentiality protocols.
• Administrative Support: Assist with scheduling, filing, and various administrative tasks to support the business office, contributing to an organized and efficient work environment.
• Policy Development: Collaborate in the development and implementation of office policies and procedures aimed at enhancing operational effectiveness.

Qualifications:

• Experience: Minimum of 2 years of experience in a business office or administrative role, ideally within a healthcare or therapy setting.
• Organizational Skills: Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills, with a strong focus on building rapport with clients and families.
• Technical Proficiency: Proficient in office software, including Microsoft Office Suite and scheduling tools, with a willingness to learn new systems.
• Empathetic Approach: A compassionate, patient-centered mindset when interacting with families and children, reflecting our commitment to their well-being.

Compensation:

• Salary of $70,000 based on experience and candidacy.

If you are passionate about making a difference in the lives of children and families and possess the skills needed for this vital role, we encourage you to apply. Your contributions will play a key role in ensuring that every child receives the best possible care and support.