As the Admissions Coordinator, you will be essential in ensuring a smooth and welcoming admissions experience for prospective residents and their families. In this role, you’ll oversee the admissions process from initial inquiry through onboarding, assisting residents in assessing their rehabilitation needs and providing comprehensive information about the facility’s services. This position requires excellent communication and organizational skills to ensure a positive experience for each resident and their family.

This role is ideal for someone who is empathetic, organized, and dedicated to helping individuals find the quality care they need. Your work will directly impact resident satisfaction, ensuring a seamless transition into our care.

Key Responsibilities

• Admissions Coordination:
  • Act as the primary point of contact for prospective residents, families, and healthcare providers, ensuring inquiries are addressed professionally and efficiently.
  • Manage the admissions process from start to finish, overseeing the completion of paperwork and ensuring all documentation is accurate and compliant with regulations.
  • Coordinate with internal teams to ensure all admissions requirements are met and residents receive the appropriate care.
• Tours and Information Sessions:
  • Schedule and conduct tours of the facility for prospective residents and their families, highlighting available services and amenities.
  • Respond to questions and address concerns to provide a thorough understanding of the facility’s rehabilitation programs.
• Documentation and Compliance:
  • Maintain up-to-date records and documentation of admissions activities, adhering to healthcare regulations and facility policies.
  • Review admissions paperwork to ensure compliance with all regulatory and organizational standards.
• Resident Assessment Support:
  • Assist the Director of Admissions in assessing prospective residents' rehabilitation needs, supporting the development of individualized care recommendations.
  • Gather essential information about residents’ medical backgrounds and rehabilitation goals for initial assessments.
• Communication and Relationship Building:
  • Maintain open communication with applicants, families, healthcare professionals, and staff to facilitate admissions and provide updates on resident status.
  • Establish and maintain positive relationships with residents and families to foster trust and comfort throughout the admissions process.
• Marketing and Outreach Support:
  • Support community outreach initiatives to promote the facility’s services and attract prospective residents.
  • Participate in community events, facility presentations, and networking activities to increase awareness of services in the local area.
• Admissions Strategy Development:
  • Work with the admissions team to identify and implement strategies that enhance efficiency, streamline processes, and improve resident satisfaction.
  • Offer feedback and recommendations for process improvements to continuously refine the admissions experience.

Qualifications

• Educational Requirements:
  • Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, or a related field is preferred, but not required.
• Experience and Skills:
  • Experience in a healthcare setting, preferably in admissions, patient relations, or customer service roles.
  • Strong organizational skills with attention to detail and an ability to manage multiple tasks.
  • Excellent written and verbal communication skills to effectively interact with residents, families, and healthcare professionals.
  • Interpersonal skills for building rapport with a diverse range of individuals.
  • Proficiency in admissions software and MS Office suite (Word, Excel, Outlook).
  • Familiarity with healthcare regulations and standards related to admissions.
• Personal Attributes:
  • Compassionate and dedicated to supporting the health and well-being of residents.
  • Team-oriented with the ability to work collaboratively and adapt in a dynamic healthcare environment.
  • Problem-solving skills and a resourceful approach to meet the evolving needs in healthcare.

Compensation

• Salary: $60,000 annually, based on experience and qualifications.

This is a valuable opportunity to play a critical role in the admissions process within a healthcare environment dedicated to quality rehabilitation services. If you’re passionate about helping individuals access compassionate care in a supportive setting, we encourage you to apply for this rewarding Admissions Coordinator role.