We are seeking a highly skilled and dynamic Operations Manager to take the helm of our daily operations and drive operational excellence across all levels of the organization. This pivotal role is responsible for optimizing processes, enhancing productivity, and ensuring that our operations run seamlessly, efficiently, and in line with our long-term strategic goals. As a key member of the leadership team, the Operations Manager will implement best practices, foster a high-performing team, and ensure the highest standards of operational integrity and customer satisfaction.

Key Responsibilities:

• Develop and implement comprehensive operational policies, procedures, and frameworks to ensure smooth and efficient operations, while creating strategies that streamline workflows, reduce costs, and enhance overall efficiency.
• Regularly assess operational performance through key performance indicators (KPIs) and other metrics. Identify bottlenecks, inefficiencies, and areas for improvement, leading initiatives to drive operational excellence through process re-engineering, innovation, and resource optimization.
• Lead, mentor, and motivate a cross-functional team to achieve performance goals, fostering a culture of collaboration, accountability, and excellence. Identify training and development needs to ensure the team is equipped for success.
• Work closely with other departments, including finance, sales, and customer service, to align operational goals with broader business objectives. Foster effective communication and collaboration across teams to support company-wide success.
• Ensure all operations comply with relevant industry regulations, standards, and best practices, while proactively managing risk by maintaining awareness of regulatory changes and enforcing operational controls.
• Use data analytics and performance insights to drive informed, strategic decisions. Track trends, analyze operational data, and report findings to senior management, using this data to drive both short-term and long-term initiatives.
• Take ownership of managing customer inquiries and operational issues, ensuring timely resolutions that uphold the company’s reputation for delivering exceptional service and customer satisfaction.

Qualifications:

• Minimum of 5 years of proven success in operations management, with a demonstrated ability to lead teams, streamline operations, and drive results in a fast-paced environment. Experience in insurance is not required, but a strong track record in managing complex operations is essential.
• A natural leader with the ability to inspire, guide, and develop a diverse team, fostering an environment of accountability, collaboration, and professional growth.
• Strong organizational skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Excellent problem-solving abilities with a strategic, solutions-focused mindset.
• Exceptional verbal and written communication skills, with the ability to collaborate effectively with colleagues at all levels of the organization. Adept at managing relationships with internal and external stakeholders.
• Proficient in Microsoft Office Suite and operational management software. Experience with data analytics tools and performance tracking systems is a plus.

What We Offer:

• A competitive base salary starting at $125,000, with additional bonuses based on performance. Compensation will be commensurate with experience and qualifications, offering significant earning potential for high performers.
• Opportunities for career growth within the organization, along with professional development programs that support your long-term success.
• A supportive and forward-thinking team that values innovation, collaboration, and continuous improvement. Our 100% in-office environment fosters teamwork, creativity, and success, ensuring that everyone feels empowered to contribute to the company’s growth.