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    CubX Inc. is a rapidly growing Managed Service Provider (MSP) dedicated to transforming IT solutions for small and medium-sized businesses. Headquartered in Lakewood, New Jersey, we specialize in simplifying, securing, and modernizing IT infrastructure, delivering enterprise-level services with a personal touch. Our mission is to empower businesses through innovative technology, robust security, and exceptional client relationships. At CubX, we foster a collaborative, creative, and inclusive culture, encouraging our team to think outside the box and proactively address challenges. With a commitment to professional growth and work-life balance, we provide a dynamic environment where your skills and passion for technology can thrive.

    We are seeking experienced IT Technicians (Level 2/3) to join our dynamic team in Lakewood, NJ. This role is perfect for tech-savvy professionals who excel in Microsoft 365 administration, networking, and client-facing support. As an IT Technician at CubX, you will provide advanced helpdesk support, manage complex IT environments, and contribute to innovative projects that enhance our clients’ operational efficiency. You’ll work in a fast-paced, collaborative setting, building strong relationships with clients while leveraging your technical expertise to solve challenges creatively and proactively. This is an in-person, full-time position with occasional on-call responsibilities and up to 25% travel for on-site client support.

    Responsibilities

    • Helpdesk Support: Deliver Level 2/3 IT support, resolving issues for Windows, macOS, and mobile devices (iOS/Android) with a focus on efficient, client-friendly solutions.
    • Office 365 Administration: Configure and manage Microsoft 365 applications, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance Centers, ensuring seamless user experiences and robust security.
    • Networking Management: Troubleshoot and configure network protocols (DNS, DHCP, VLANs, VPNs) and manage firewall rules on platforms like SonicWall, Meraki, and Unifi.
    • Endpoint Management: Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for streamlined device provisioning.
    • Azure Administration: Support Azure Active Directory (Azure AD), Virtual Machines, and cloud-based resource management tasks to enhance client infrastructure.
    • Email Security: Implement and manage SPF, DKIM, DMARC, and other email security protocols to ensure secure and reliable email delivery.
    • Hardware & Software Support: Diagnose and resolve issues with PCs, laptops, printers, and peripherals; manage software installations, patch updates, and driver configurations.
    • Client Relationship Building: Maintain a professional, friendly demeanor while assisting clients, fostering trust and long-term partnerships.
    • Ticket Management & Documentation: Accurately document service tickets, solutions, and client communications using ITSM tools, ensuring timely follow-ups and resolutions.
    • Project Participation: Assist in IT projects, including on-site hardware installations, network setups, software migrations, and cloud service deployments.
    • After-Hours Support: Participate in on-call rotations to address urgent client issues outside regular business hours.
    • Client Training: Educate clients on system usage, IT security best practices, and new technology implementations to enhance their operational efficiency.
    • Proactive Problem Solving: Identify potential issues before they escalate, proposing and implementing preventive solutions to minimize disruptions.

    Qualifications

    • Experience: Minimum of 2 years in a Managed Service Provider (MSP) environment, with a proven track record of supporting diverse client types and sizes.
    • Technical Skills:
      • Advanced proficiency in Microsoft 365 administration (Exchange Online, Teams, SharePoint, Security & Compliance).
      • Intermediate to advanced networking knowledge, including DNS, DHCP, VPNs, TCP/IP, routing, switching, and firewall configurations (e.g., SonicWall, Meraki, Unifi).
      • Experience with Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management).
      • Strong troubleshooting skills for Windows and macOS environments, software deployments, and user profile management.
      • Hardware troubleshooting expertise for PCs, laptops, printers, and peripherals, including driver management.
      • Familiarity with email security protocols (SPF, DKIM, DMARC).
      • Basic knowledge of Azure AD, Virtual Machines, and resource management.
    • Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101).
    • Soft Skills: Excellent customer service, communication, and problem-solving skills with a friendly, approachable demeanor.
    • Adaptability: Proactive attitude with a strong desire to learn new technologies, improve processes, and adapt to evolving client needs.
    • Language: Fluency in English (required).
    • Physical Requirements: Ability to commute to Lakewood, NJ, and willingness to travel up to 25% for on-site client support.

    Compensation & Benefits

    • Salary: $55,000 - $75,000 per year, commensurate with experience and qualifications.
    • Benefits:
      • Comprehensive health, dental, and vision insurance.
      • 401(k) with company matching.
      • Generous paid time off (PTO) policy.
      • Access to professional development programs, including training and certification support for Microsoft 365, Azure, and networking.
      • Onsite gym for physical wellness.
      • Fun and inclusive company culture with team events, social activities, and a supportive work environment.
    • Schedule: Monday to Friday, with occasional on-call responsibilities for after-hours support.

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