At 613MED, we’re revolutionizing the medical supply industry. Based in Miami, we specialize in distributing a wide range of high-quality medical and surgical products to healthcare facilities across the U.S. Our mission is to streamline the supply chain for healthcare providers, ensuring they receive the necessary tools to deliver exceptional care. With a vast network of suppliers and efficient logistics, we offer unmatched customer service, competitive pricing, and timely deliveries.

We are seeking a dedicated and client-focused Client Success Account Manager to join our team. This role is key in maintaining strong relationships with existing healthcare clients, providing exceptional service, and ensuring their ongoing satisfaction. The ideal candidate will have a background in healthcare and be adept at managing client accounts to enhance their experience with our products and services.

Key Responsibilities:

• Client Relationship Management: Foster and maintain strong, long-term relationships with healthcare providers to ensure high satisfaction and retention rates.
• Customer Support: Act as the primary point of contact for customers, resolving issues and providing support in a timely and professional manner.
• Account Growth: Identify opportunities within existing accounts to expand product offerings or optimize supply chain processes, ensuring customers have everything they need to deliver quality care.
• Order Management: Oversee the order process, from entry to fulfillment, ensuring that orders are accurate, timely, and aligned with client expectations.
• Cross-Department Collaboration: Work closely with Territory Managers, Field Sales Representatives, and the marketing team to align on customer needs, promotions, and product offerings.
• Product Expertise: Develop a deep understanding of 613MED’s medical and surgical products, providing clients with knowledgeable recommendations to meet their specific needs.
• CRM and Reporting: Regularly update client information in the CRM, track account status, and prepare reports on customer interactions and satisfaction.
• Customer Feedback: Gather and analyze client feedback to continually improve service offerings and product selections.
• Metrics Tracking: Monitor customer success KPIs, such as customer satisfaction scores, account retention rates, and order fulfillment timelines.

Requirements:

• 3+ years of account management or customer success experience, ideally within the medical supply or healthcare distribution industry.
• Bilingual fluency in Spanish and English to communicate effectively with a diverse customer base.
• Strong understanding of healthcare products, with the ability to quickly learn and provide guidance on medical and surgical supplies (preferred but not required).
• Exceptional communication and problem-solving skills with a focus on customer success.
• Proactive and detail-oriented, with strong organizational and follow-up abilities.
• Ability to thrive in a fast-paced environment, handling multiple client accounts with precision.
• Tech-savvy with proficiency in CRM systems, customer tracking tools, and general office software.
• Must be comfortable working full-time, in-office.

Compensation: Enjoy a competitive base salary of $70,000, with exciting commission opportunities to reward your success and drive.